TFS Healthcare’s Managed Service solution is proactive and flexible, ensuring we meet our clients’ specific needs. We have successfully implemented over the last 3 years in various clinical settings including medical escalation wards due to winter pressures and coronavirus (COVID-19).
Our dedicated clinical team collaborate with key stakeholders to thoroughly review the requirements and select the most appropriate staffing levels and skill sets. This is closely managed throughout the period of service to deliver a safe and cost-effective program, resulting in proven reductions in spend and ultimately allowing our clients to focus resource in other areas.
About
TFS Healthcare are renowned for achieving positive patient outcomes, through supportive account management and a strong operational structure. We ensure complete transparency with our partners, continuous development from lessons learnt and strive to share successes on a frequent basis.
Our vision
We will achieve this by developing a truly global-wide platform of recruitment services for our clients and candidates ensuring we demonstrate an unparalleled service at all times.
Bespoke Managed Service solution
We provide an agile and bespoke Managed Service solution with the transparency and control that is required to meet the needs and objectives of clients interested in engaging TFS Healthcare with a Managed Service. The service will be fully tailored to meet your requirements as we acknowledge that our clients are unique and therefore we do not endorse a one-size fits all solution.
Our Managed Service solution strives to exceed the traditional savings of supplier rationalisation and provide demonstrable benefits including:
A recently implemented Managed Service
Feedback from the Trust stated “The management and strategic oversight from TFS Healthcare has been nothing but exceptional. They have been open and transparent and worked in a very collaborative way, ensuring they were able to fulfil all contract obligations without any hidden expectations.”
Requirement
TFS Healthcare, as a trusted provider to Kent Community Hospital Foundation Trust (KCHFT), were approached to urgently supply, due to system wide pressures (January 2020), registered nurses, Occupational Therapists/Physiotherapists (AHPs) and Healthcare Assistants to establish a 15-bed CQC registered escalation ward at Westview Community Hospital. An additional ward at Westbrook House Integrated Care Centre (WHICC) was commissioned in April due to further pressures faced from the COVID-19 pandemic.
Demand outside current infrastructure
The demand on the NHS during the winter period, which was further intensified with the ferocity of the COVID-19 pandemic, was putting acute settings at breaking point. In establishing two additional wards we were able to support KCHFT provide a step-down service to patients from acute settings, which was managed in a safe/professional manner ensuring correct staffing, competence, and governance, was in place.
Collaboration
Understanding the magnitude of the situation, a dedicated TFS operational team was created to work directly with key KCHFT stakeholders. The teams worked closely to ensure successful implementation and delivery of the managed service at both Westview and WHICC. This presented TFS with several challenges that needed to be addressed/overcome, and it was essential we mobilised quickly and executed an agreed project plan.
A more cost-effective solution
We fully understood the issues KCHFT faced in being able to open the wards. Due to a shortage in staffing and high vacancy levels, TFS provided a service that was not only financially viable but provided additional support to patients following an acute episode, in an area local to their families.
Prioritising Patient Outcomes
The wards opening gave KCHFT a seamless step-down service to patients from an acute setting. TFS worked with the MDT to ensure an effective patient centric discharge approach. Our planning included daily clinical meetings and inclusion of dedicated AHPs to reduce the chance of a re-admission.
Benefits to our clients
The TFS Managed Service solution allows our clients to retain control over a number of factors including unruly costs and inefficient processes, which in turn will alleviate financial pressures and workforce management. The solution provides a streamlined process that allows greater control and transparency within a unique platform solely focused on the healthcare sector. We are working in direct partnership with a leading software system that allows candidates, clients and third-party agencies to collaborate in order to create excellent relationships and new levels of service.
The Managed Service solution provides a number of benefits including:
- An average annual saving of 15% of recruitment spend through improved process efficiencies and demand management, leading to a reduction of recruitment costs
- Clinically led management team to oversee the service
- A single point of contact for all of your agency requirements to allow for consistency within your recruitment regardless of the requirement
- Dedicated support from leading healthcare recruiters
- Access to our industry leading candidate screening process
- Improved process efficiencies and demand management leading to a reduction of recruitment costs
- Transparent billing, allowing total visibility of spend
- Simple configuration and consultative implementation process
Support
Our dedicated clinical and operational team will assist you from the initial planning stages through to implementation, and subsequent delivery of the Managed Service solution, overseeing all day to day activities and allowing our clients to re-assign managerial time into other important areas. Throughout this process we continuously review the service, identifying efficiencies and providing full support.